Universal Terms of Use

User Conduct: You are solely responsible for all codes, videos, images, information, data, text, software, music, sound, photographs, graphics, messages or other materials that you upload, post, publish or email through our service. You are not permitted to use our service for the illegal purposes (including the violation of our data, privacy or the export control laws); interfere, modify or hack the integrity and performance of our service components

When we send you your Canada ETA, you have to verify immediately that all the document information is correct. You also must check that your passport is still valid for 6 months from the arrival date of your trip. Your Canada ETA will be sent by email and also accessible in your personal area. Canada ETA Service Team is not responsible for clients who do not receive our emails because of the incorrect email address.

Canada ETA Eligibility And Non-Eligibility

Eligibility:

  • Approval for citizens with valid passports mentioned countries on our website at Check Requirements
  • Approval for passports having at least 6 months of validity when traveling

Ineligibility:

  • Not available to people on a blacklist, warning circular or other restrictive lists from the Government
  • Not available to people endorsed on Parent's/Spouse's Passport i.e. each person should have a separate passport
  • Not available for Diplomatic/Official Passport Holders or Laissez-passer travel document holders
  • Not available for International Travel Document Holders

Available

* You need to see the detailed information at Visa Fee.

Our Responsibility

  • Processing and resending ETA on time
  • Supporting all the ETA information in 24 hours
  • In special cases, some additional documents may be required. This seems longer than usual, then we will inform you by email.
  • We are not in charge of any delay or loss because of the wrong email address supplied by applicants or in case the applicants do not notify us of that you have not received the approved letter.

Responsibility of Clients

  • Providing correctly your required personal information
  • Making full payment for our services
  • Signing the authorization form to confirm the transaction
  • Any change after paying the Canada Government Fee will be charged as a new application.
  • You are required to notify us if you do not receive the letter in time. If you do not inform us of this within 3 days, the service is considered complete.
  • Within 3 hours from the time we email you the eVisa, you need to confirm if you receive it or not. After that time, it shall be considered that you have received your eVisa and the service shall be considered complete. We shall not be responsible for whatever matter arises afterward.
  • We can only begin to process your eVisa application after we have received your full and correct required documents. Time of processing depends on the type of service you choose (normal, emergency or rush). In case of any extra requirement from the government, we will inform you via email to fulfill the extra requirement and continue to process your application after your fulfillment. Please notice that the processing time only counts from the moment we have received all of your full and correct documents as required by the government. If you delay sending us the full and correct documents as required by the government, the processing time will be longer than the processing time guaranteed, and we shall not be responsible for any lateness.

Fees

To extend the service or any portion thereof is made available for any fee, you may be required to provide Canada ETA Service Team information regarding your Credit/Debit Card or other payment instruments. You represent and warrant to Canada ETA Service Team that such information is true and that you are authorized to use the payment instrument. You will promptly update your account information if having any changes (for example, the change in your billing address or Credit/Debit Card expiration date) that may occur.

If you disagree on any matter, you must notify our Canada ETA Service Team within sixty (60) days after the date that they charge you. We reserve the right to change our prices. Canada ETA Service Team may choose to bill through an invoice, in which case, full payment for invoices issued in any given month must be received to Canada ETA Service Team thirty (30) days after the mailing date of the invoice. If not the services may be terminated.

There are 2 kinds of Canada ETA fees that you have to pay for getting your visa to Canada, including Service fee and Government fee:

Service Fee:

The service fee is the amount of cost that the applicants have to pay for our service during a Canada ETA online processing from receiving and checking the applicant's personal information to collect the ETA from Canada Government and sending it to the applicant in order to get the stamp the airports or the landing border.

Government Fee:

Government fee is the amount that the applicants have to pay for the Government of Canada to process the application. Our system will automatically send you a confirmation email. You have to check carefully the applicant's information. After that, you have to pay the Government fee to finish your visa process when the information is all correct.

Notes

Canada ETA Service Team will only process the application after receiving the receipt of full fee payment. All fees and charges are payable in the currency nominated by Canada ETA Online Service Team, which is usually USD (United States Dollar). The clients are not authorized to withhold fees due to any service, guarantee or liability-related claims. In the same case, any right of offset on the part of the client is hereby excluded.

Service Regulations

The regulations on our website are able to be changed without notices. Canada ETA Service Team is not responsible for any delays or losses relating to such changes.

We will not be liable for any cost, damage, and expense from any fault or cause whatsoever, and including but not limited to liability for changes in the interruption, prevention or limitation of travel and resulting expenses and costs, whether such damages, expenses or costs be incidental, direct, consequential, special, exemplary, or otherwise, and including but not limited to loss of profits or income, in excess of the Canada Visa service fee paid by customer for visa processing, regardless of circumstances, whether or not Canada ETA Service Team had knowledge that such damages might be incurred and whether or not Canada ETA Service Team. Advisors may be or may be responsible for the contribution caused.

We will not be responsible in any respect or for any amount of delay or loss caused by events that we cannot or do not control, including but not limited to weather conditions, acts of God, war, acts of public enemies, civil commotions, strikes, or acts or omissions of public authorities (including the Government system being closed).

We will not be responsible for any changes from the Government. We will not be responsible for the processing time of the Canada ETA because it is dependent on the Government system of Canada.

The requirements of the Canada ETA are established by the Government of Canada. They can be subject to be changed without any notice. While we strive to provide complete and current information, we can not guarantee that the information supplied is the most complete and current. Canada ETA Service Team is not responsible for such information.

Format

  • Date: DD/MM/YYYY
  • Working days: all week except the holidays announced by the Government of Canada
  • Working hours: 24 hours

Refundable and Non-refundable Policy

We begin processing your application after we receive your full and correct required documents. Time of processing depends on types of your requirement (normal, rush,...), and not over the hours of that types of requirement. Time of processing may be longer due to the specific requirement from the government. We will inform you to fulfill that specific requirement, and we continue processing your application when we receive your fulfillment.

  • Service fee refund is guaranteed if the ETA processing is rejected from the Government.
  • We can only begin to process your eVisa application after we have received your full and correct required documents. Time of processing depends on the type of service you choose (normal, emergency or rush). In case of any extra requirement from the government, we will inform you via email to fulfill the extra requirement and continue to process your application after your fulfillment. Please notice that the processing time only counts from the moment we have received all of your full and correct documents as required by the government. If you delay sending us the full and correct documents as required by the government, the processing time will be longer than the processing time guaranteed, and we shall not be responsible for any lateness.
  • After you have sent us all correct required documents or 4 hours after you have completed ordering our service, whichever comes first, we will not accept any refund or cancellation request.
  • In case we accept your refund request, we charge 5% of the total fee for the refund cost.

However:

  • If the approval letter has been sent to your email address, we will be unable to reimburse your visa’s fee
  • If you change your mind about travel after your application has been processed, no fees will be refunded.
  • If the ETA is being processed, we and the Government of Canada have the same strict no-refund policy. There is no exception.
  • Flight tickets or reservations should not be purchased until your visa is secured to be your possession.

CONTACT US

For any assistance, please call 24h professional support center below or send an email to expert@canadavisagov.com

- Hotline:

Australia Australia: +61 3 5294 0150

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